Privacy Policy

Viloo ("Viloo", "we", "us", or "our") operates a food delivery platform available through our mobile app and website at viloo.ma . This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using Viloo, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information to operate our food delivery service:

• Account information: your name, email address, and phone number when you create an account or contact us.
• Delivery information: delivery addresses, saved locations, and order instructions you provide.
• Order information: the restaurants you order from, items purchased, order history, and payment confirmations.
• Location data: with your permission, we collect precise location data from your device to show nearby restaurants, track deliveries in real time, and improve estimated arrival times.
• Payment information: payments are processed by our third-party payment providers. We do not store your full card numbers on our servers.
• Device and usage data: device model, operating system, app version, crash reports, and how you interact with the app, which we use to fix bugs and improve performance.

2. How We Use Your Information

We use your information to:

• Create and manage your account and process your food orders.
• Share delivery details with partner restaurants and couriers so your order arrives correctly.
• Provide real-time order tracking and customer support.
• Send order updates, receipts, and — with your consent — promotional offers.
• Detect, prevent, and investigate fraud or misuse of the platform.
• Improve our app, analyze usage trends, and comply with legal obligations.

3. Location Data

Viloo needs location access to function as a delivery app: to display restaurants that deliver to you and to let you and the courier see the delivery progress. You can control location permissions at any time in your device settings, but disabling them may limit core features such as live order tracking.

4. Who We Share Information With

We share your information only as needed to provide the service:

• Partner restaurants and couriers: your name, delivery address, phone number, and order details so they can prepare and deliver your order.
• Payment providers: to securely process your payments.
• Service providers: such as hosting, analytics, crash reporting, and customer-support tools, bound by confidentiality obligations.
• Legal authorities: when required by applicable law or to protect the rights and safety of Viloo, our users, and our partners.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the service. Order and transaction records may be retained longer where required for accounting, tax, or legal purposes. When you delete your account, we delete or anonymize your personal data as described on our Delete Account page.

6. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights — including requesting deletion of your account and data — please visit our Delete Account page or contact us at [email protected] . We respond to requests within 30 days.

7. Children's Privacy

Viloo is not directed at children under 13 (or the minimum age in your country), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Security

We use reasonable technical and organizational measures — including encryption in transit, access controls, and secure infrastructure — to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time, for example when we launch new features or to reflect legal requirements. We will post the updated policy on this page and update the "Last updated" date. Material changes will be communicated through the app or by email where appropriate.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at [email protected] .